Conditions for Returns

To ensure the highest quality of service, we accept returns under the following conditions:

• Items must be in their original, unused, and undamaged condition.
• The product packaging should be intact, with all tags and accessories included.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Send an email to book@zhidianintl.com or fill out the return request form on our website. Include your order number, item details, and the reason for the return.
2. Await Confirmation: Our team will review your request and provide further instructions, including the return address.
3. Ship the Item: Package the item securely and ship it to the provided return address within 7 days of receiving the confirmation.

Refund Policy

• Refunds will be processed within 3-5 business days upon receiving and inspecting the returned item.
• The refund will be issued to your original payment method.
• Shipping fees (if any) are non-refundable unless the item was damaged or defective upon arrival.

Non-Returnable Items

Please note that the following items are not eligible for return or exchange:

• Customized products or items made to order.
• Items that show signs of use, wear, or damage caused by the customer.

For any questions or concerns, please contact our support team at book@zhidianintl.com.

Thank you for shopping with ZHIDIAN INTERNATIONAL (USA) LLC. We value your satisfaction and are committed to providing a seamless shopping experience.